Get Average Response Time By Location

Compare review response speed across business locations.

get_avg_response_time_by_location

Description

Returns average response time and responded-review count for each location. Use it to find the fastest or slowest branches.

Parameters

Parameter	Type	Required	Default	Description
startDate	string	No	3 months ago when no period is requested	Start date in MM/DD/YYYY format
endDate	string	No	Today when no period is requested	End date in MM/DD/YYYY format
reviewSites	list[integer]	No	All sources	Review source IDs to include
ratings	list[integer]	No	All ratings	Star ratings from 0 to 5
businessNumbers	list[integer]	No	All locations	Location IDs to include
compareStartDate	string	No	—	Comparison-period start in MM/DD/YYYY format
compareEndDate	string	No	—	Comparison-period end in MM/DD/YYYY format
order	integer	No	1	0 for ascending or 1 for descending
sortBy	string	No	"avg-resp-time"	Sort by "avg-resp-time", "responded-count", or "name"
startIndex	integer	No	0	Pagination start index
size	integer	No	100	Locations to return

Example Usage

Which location was slowest to respond to reviews last quarter?

Response Fields

The response contains account-wide summaries plus a dataPoints entry for each location. Each entry includes the location label, businessNumber, avgResponseTime, and respondedCount for the actual and comparison periods.

Notes

• For the slowest location, use sortBy: "avg-resp-time" and order: 1; for the fastest, use order: 0.
• Response time does not indicate response rate or unanswered count. Use get_review_response_rate_by_location for those metrics.
• avgResponseTime.days, hours, and minutes represent one duration.